Privacy policy

Introduction

Nereva SA (hereinafter "Nereva", "we", "our") is committed to protecting the privacy of users of our website, back offices and applications (hereinafter collectively "our services"). This privacy policy describes how we collect, use, share and protect your personal data.

Data Collection

Carrier Application

We collect the following data:

• Name
• Email address
• Phone number
• Geographical position
• Status of current and completed requests
• Messaging history

Foreman Application

We collect the following data:

• Name
• Email address
• Phone number
• Status of current and completed requests
• Messaging history

Back Offices

We collect the following data:

• Company name
• VAT/ID number
• Company logo
• Company contact name
• Contact email address
• Company phone number
• Name, first name, phone number and email of company administrators
• Company address

Website

We do not collect any technical and usage data.

Use of Data

1. Provision and Management of Services:

• Create and manage your accounts.
• Facilitate transactions and payments via our partner Stripe.

2. Communication with Users:

• Notifications sent to users to inform you of various events or updates regarding their interactions with our services.

3. Payment Processing:

• The payment methods registered on the back office of construction companies are fully secured via our partner Stripe.

4. Compliance with Legal Obligations:

• Comply with applicable laws and regulations.

5. Improvement of Services:

• Our improvement depends solely on your feedback, we do not use any analytics to date.

Data Sharing

1. Partners:

• Here to manage truck routes.
• Stripe to manage payments.
• Zendesk to manage messaging.
• Sectigo for obtaining the security certificate

2. Carriers and Foremen:

• The mobile phone numbers of the foremen are transmitted to the carriers and vice versa to contact each other if necessary via the application.

3. Employees:

• The numbers of the companies are transmitted to their employees to contact them via the application.

Data Protection

We use various security measures to protect your data:

1. Double authentication:

• Used on back offices to strengthen security.

2. Security Protocols:

• HTTPS protocol to secure our web solutions (certificate provided by Sectigo)

3. Password Management Policy:

• Strong password requirements.
• Passwords encoded by hashing

Users and companies' rights

You have several rights regarding your personal data:

1. Access to Personal Data:

• Request a copy of your data.

2. Rectification and Updating of Data:

• Correct inaccurate or obsolete data.

3. Deletion of Data:

• Request the deletion of your data.

4. Withdrawal of Consent:

• Withdraw your consent at any time.

5. Deletion of Accounts:

• Delete your company account from the back office.
• Delete your carrier account from the Nereva Transporteur application.
• Delete your foreman account from the Nereva Contremaitre application.

Data Retention

In the event of a company unsubscribing, we will retain the contractual data for a period of 2 years in accordance with legal obligations.

After this period, all data will be anonymized or deleted.

Users' personal data will be deleted or anonymized within 30 days, unless legal obligations require longer retention

Contact

For any questions or concerns regarding this Privacy Policy, please contact us by email at contact@nereva.com.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. In the event of any changes, we will notify you by email and update this page. The changes will take effect upon publication on our site.