Contact us
Contact Nereva
A question, a trial, a specific request: here is how to reach us.
Nereva SA answers from Nyon, Switzerland. For a sales or general question: the form below or info@nereva.com. For an existing account, technical support: support@nereva.com. To get started, the 15-day free trial requires no prior contact.
15-day free trial · 2 licences included · No payment method required
Nereva SA
- Address
- Rue de Rive 22d, 1260 Nyon, Switzerland
- Phone
- +41 21 539 13 34
- info@nereva.com
- UID
- CHE-294.630.698
- Source
- Legal notice
Write to us
The form, for a sales or general question
A demo on your own flows, a question about your organisation, a partnership or a press request: describe your need, and we will answer by e-mail or by phone.
For which request?
- Sales and general questions
- info@nereva.comor the form opposite
- Phone
- +41 21 539 13 34Nereva SA, Nyon
- Technical support (clients)
- support@nereva.compriority levels and business hours of the service level agreement
- Personal data
- privacy@nereva.comexercising your rights, questions about the privacy policy
- Intellectual property
- ip@nereva.comtrademark, patent applications, list of titles
- Applications
- info@nereva.comsubject “Unsolicited application”
- Press and partnerships
- info@nereva.comgeneral mailbox, passed on to the management
These addresses are the ones published in the legal notice and the general terms of use.
Technical support
What the service level agreement provides
Standard technical support is included for clients and reachable at support@nereva.com. Requests are handled by priority level, during Swiss business hours, Monday to Friday excluding public holidays of the canton of Vaud. No night or weekend on-call service is offered.
| Level | Target response time | Support hours |
|---|---|---|
| P1 · Critical | Two business hours | 8 am to 8 pm, Monday to Friday |
| P2 · High | Four business hours | 8 am to 6 pm, Monday to Friday |
| P3 · Standard | One business day | 8 am to 6 pm, Monday to Friday |
| P4 · Information | Three business days | 8 am to 6 pm, Monday to Friday |
Source: service level agreement (SLA), version 2.1. Extended support can be agreed contractually.
Before writing to us
Frequently asked questions before contacting us
Is there a demo?
Yes, on request through the form: we show Nereva on your own flows, with your trucks and your organisation. You can also start directly with the 15-day free trial, without prior contact.
How long does it take to get started with Nereva?
The account is created online, without a payment method; your administrator creates the accesses from the back office and your teams install the apps, without a heavy IT project. The exact pace depends on your organisation and the number of partners to invite.
How quickly do you answer?
For a sales or general question, we answer by e-mail or by phone, during Swiss business hours. For an incident on a client account, the service level agreement deadlines apply, via support@nereva.com.
Can we test before paying?
Yes, in two ways: the demo on your own flows, and the 15-day free trial with 2 licences, with no payment method required. Afterwards, you only pay for the activated licences, month by month.
How to calculate the return on investment?
The simulators on the Transport and Construction pages do it with your figures: trucks or sites, time spent on the phone, waiting time, administrative time, hourly costs. The result depends on your assumptions, which you set yourself; it is not a Nereva measurement.
Where is the form information processed?
By Nereva SA, on AWS infrastructure in Switzerland, solely to answer you. The privacy policy describes your rights and the privacy@nereva.com contact point.
The help centre answers questions about the product, pricing and data.
Go furtherLet’s talk about your business and your operational needs.
15-day free trial with 2 licences. No payment method required. Monthly subscription afterwards, no long-term commitment.