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In “Requests to plan”, we view the details of a request, then accept it by dragging it onto a truck; we then show how to remove a request from the planning and confirm the refusal. No more requests lost between two phone calls: every order is received, dated, accepted or declined, with a record on both sides.
The steps shown in the video
- In “Requests to plan”, open the request received from the site.
- View its details: site, skip, waste, requested time slot.
- To accept, drag the request onto a truck in the planning.
- To decline, remove it from the planning and confirm, stating the reason.
What you will learn
You know how to handle your connected customers’ requests in a few seconds, keeping a record of every acceptance and every refusal, and informing the site automatically.
This tutorial is intended for skip and construction waste carriers: dispatchers, planning managers and operators.
Going further
The requests you receive are created on the construction side from the back office or from the Nereva Commandes app; if the site changes or cancels its request, you see it in the planning. After acceptance, plan the exchange by drag and drop. For a customer not yet on Nereva, create the request yourself.
Official Nereva video “TRANSPORT : Accepter ou refuser une demande (back-office)”, published on 29 October 2026 on the Nereva YouTube channel (51 s). The title and description below are those published by Nereva, in French; the text of this page is an editorial adaptation for the site.
Read the official description of the video (in French)
TRANSPORT : Accepter ou refuser une demande (back-office)
Tutoriel Nereva: comment accepter ou refuser une demande de transport envoyée par un chantier, depuis le back-office transport, en quelques secondes.
Un client connecté à Nereva commande une benne depuis son chantier: la demande arrive dans votre planning avec le chantier, le type de benne, le déchet, le créneau souhaité. Dans cette vidéo, nous vous montrons comment la consulter, l'accepter pour la planifier, ou la refuser en indiquant le motif. Le client est informé aussitôt dans son application, sans appel ni SMS.
Plus de demandes perdues entre deux coups de fil: chaque commande est reçue, datée, acceptée ou refusée, avec une trace des deux côtés.
Ce tutoriel s'adresse aux transporteurs de bennes et de déchets de chantier: dispatchers, responsables planning et exploitants.
Nereva est l'application des transports de chantier. Elle relie le terrain qui commande et le transporteur qui exécute: les deux travaillent sur le même outil, en temps réel. Aucune commission, aucune mise en concurrence: chacun garde ses partenaires et ses prix. Licences mensuelles, sans engagement.
© 2026 Nereva SA. Tous droits réservés.
Links, demo address and keywords of the description omitted.
Official publication: Nereva YouTube channel (YouTube, new tab), 29 October 2026.
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